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MicroAutomation CallCenter Millennium Now Certified by DoD JITC Certification

December 20, 2013

MicroAutomation (News - Alert), a company that has been providing advanced contact center solutions for over twenty years and having a key focus in 9-1-1 solutions, revealed that its CallCenter Millennium with Enhanced 9-1-1 capabilities has successfully passed Interoperability and Information Assurance testing and certification from the Department of Defense Joint Interoperability Test Command (JITC).

MicroAutomation’s Millennium 9-1-1 suite includes a family of advanced CTI (News - Alert)-based products that provide enhanced call taking capabilities as well as system monitoring tools.

In order to support global net-centric war fighting capabilities under all conditions of peace and war, solutions chosen need to go through the Joint Interoperability Test Command (JITC) testing and certification. JITC, part of the Defense Information Systems Agency (News - Alert) (DISA), conducts the highest level of security and interoperability testing for systems developed to operate within the DoD.

The certification is critical in supporting the U.S. Armed Forces in fulfilling the DoD mandates outlined in the 2010 Ft. Hood Follow-on Review that requires all DoD facilities to have E9-1-1 capabilities “commensurate with and supportable by the E9-1-1 systems of the surrounding local communities” by the end of 2014.

“Supporting the DoD mandate is critical in the protection of life and property at our DoD facilities,” Suresh Gursahaney, founder and chief executive officer said in a statement.

“We believe our approach to E9-1-1 best exemplifies reliability and cost effectiveness by incorporating our advanced commercial contact center technology experience into this purpose-built software-based solution. And now with the formal certification across all major phone systems in use at these bases, we are well positioned to support our prime contractor partners in delivering on this mandate,” noted Gusahaney.

Previously certified with both Nortel (News - Alert) and Siemens telephony switches, the MicroAutomation software-based solution is also independently certified with key Avaya and Cisco phone systems.

MicroAutomation’s core architecture is now ‘Next Gen 9-1-1 ready’ to support the emerging technical standards being developed by the National Emergency Number Association (NENA) for seamless upgrades in the future.

Edited by Cassandra Tucker

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