Earlier this month, industry veteran Matthew Vallance joined HGS, a global business process outsourcing company, as its new Chief Executive Officer for Europe.
In his new role, Matthew will be responsible for building on the existing platform, developing a strategy to drive HGS’ growth and enhancing the scope of the company’s services. His office will be based in HGS’ European headquarters in West London.
Officials said that Matthew is also an experienced entrepreneur with 15 years of experience in business process outsourcing and information technology outsourcing.
In the past two years, HGS has opened new delivery centers in the U.K., France, Italy, Benelux and Germany. The firm is also all geared up for further expansion.
“With his extensive knowledge of the outsourcing market and experience as an entrepreneurial business leader in several geographies, Matthew is the ideal person to lead the evolution of our business in the U.K. and continental Europe. I welcome him to the team,” says Partha De Sarkar, HGS’ chief executive officer, in a statement.
Earlier, he also served at Firstsource Solutions Ltd, for ten years as Global CEO. Here, he led the creation of FSL’s European business and brought about a growth in the company’s turnover to $200 million with 10,000 employees.
Company officials confirmed that Matthew has also founded the sourcing advisory business, InCode in 1998 and was part of Customer Asset’s founding team.
HGS UK handles more than 50,000 customer interactions a day across multiple channels and in 14 languages. Its clientele include some of the U.K.’s most reputable brands like Unilever, TalkTalk, Virgin, the Department of Innovation & Skills and others.