AMEYO, the flagship solution from Drishti for complete customer interaction management, recently announced that it is using Skype Connect to deliver greater customer service experience.
Skype is the largest international VOIP communication service. Its text, voice and video help connect with people with a simple click. Businesses, with the help of Skype (News - Alert) are able to make great value Skype calls and receive calls from their customers by using agents’ desk phones.
Enterprises, using the AMEYO solution are able to set up SIP profiles to receive calls from mobiles and landlines. Businesses also implement Skype buttons on websites and e-mails so customers with Skype can call in.
By integrating with Skype Connect, AMEYO becomes a very useful tool for servicing customers. It logs all the customer interactions and treats them like regular calls.
In a press statement, Sachin Bhatia, Vice President, Business Development at Drishti-Soft said, "The aim was to make communications effortless for the customer and the business. While customers are browsing websites, they can connect to an agent instantly through a click of the Skype icon. AMEYO has an easy-to-use interface that enables Skype interactions which makes it easy for agents to call customers. It’s a great tool to bring customer friendly enterprises closer to their customers at lower costs."
Last month, TMCnet reported that Telan Associate, which is a Filipino BPO, has selected AMEYO in order to automate communications and increase the efficiency of their business processes.