Presidio, a provider personalized collaboration solutions, has reportedly been recognized by Cisco (News - Alert) for its achievements in the collaboration market. At the prestigious Cisco Americas Customer Collaboration Sales Summit, held last month, Presidio bagged as many as four Cisco Contact Center awards. These include Cisco 2013 Top Contact Center Revenue Partner of the Year and Top Contact Center Express Revenue Partner of the Year for both East and South Regions.
Big and small enterprises alike are embracing unified collaboration solutions to enhance their productivity and enterprise-wide efficiency. While, the communication industry is inundated with UC solutions, few stand out with their unique capabilities.
Based on the Cisco platform, Presidio’s unified communication solutions and customized contact center solutions allows for the integration of IP communications applications into client’s existing process in order to enhance communication and collaboration. Presidio’s UC solutions are aimed at connecting businesses and customers face-to-face in real time from any Web connection with information access. These help speed up the decision making process and help reduce operational costs.
Presidio also offers fully customized, turnkey contact center solutions that can integrate with clients’ backend systems. According to Presido website, the solutions are designed to enhance agents’ interactions with the customers and improve service agents’ efficiency and productivity with cutting edge IP telephony technologies.
The company’s solutions help add advanced call center features such as Voice self-service, Computer telephony integration (CTI (News - Alert)), Multichannel contact management, Recording and Monitoring, Historical reporting and Work-flow automation control in its existing system. All these help collect right information, rout the call to the appropriate agent and as a result agent efficiency improves. All these help create a superior customer service experience. With better reporting and analytics features, these solutions also give the contact centers better visibility of the key performance indicators of the business.
“We recognize that the ability to collaborate and work seamlessly across multiple platforms and devices is imperative to any business. Cisco’s innovation in unified collaboration and contact center, coupled with our ability to architect and integrate with customized software as well as provide full lifecycle operate and support services, allows us to offer specific solutions to help our clients achieve real and measurable business results,” Dave Hart, chief operating officer of Presidio noted in a statement.