Level 3 is a communications solutions provider, offering a collaboration services suite of audio, video and Web conferencing services. As per the newly signed agreement, the company will offer Canon a wide range of IP voice and collaboration services in support of the company's headquarters and call centers in Brazil.
With the help of Level 3´s IP voice and collaboration services, Canon do Brasil will be able to efficiently manage the voice communication processes of its seven regional call centers.
Officials said that the services of Level 3 will also support a vast range of phone options for Canon's regional staff, like IP phones for employees, "softphones" for those that require greater flexibility and analog phones for legacy support.
Commenting on the agreement, Adilson Soares Gomes, Canon IT manager in Brazil, said: "Level 3's global telecommunications services deliver the capacity and high performance for Canon to improve operational efficiency, which in turn enables us to better serve our customers." "Canon makes a point of adopting new technologies to improve our customer experience, and the implementation of Level 3's services supports our goal of promoting products focused on Canon photography and graphic arts.”
Level 3's services are capable of supporting the applications that enterprises need to improve their organizational efficiency. These services will also support around 70 call center positions for Canon's contact center operators.
Marcos Malfatti, senior vice president of Sales for Level 3 in Brazil, said: “We are pleased to support Canon as it expands its market presence and uses our services to improve contact with its customers."