Wolseley UK, the premier distributor of heating, plumbing and construction-related products, recently awarded Capita Managed IT Solutions, with 18 month, multi-million pound contract.
Before agreeing on this deal, Wolseley ran a pilot project with Capita. Under the terms of this contract, Capita will implement and manage a network infrastructure and call handling solution across Wolseley UK’s 664-strong UK branch network.
Wolseley’s extensive branch and distribution network depends on a robust, highly efficient communications system which strengthens its managers at a local level and enhances the experience for its customers.
By using its ‘Office Connect’ service, which consists of VoIP and LAN technologies, Capita will help centralize voice services and will ensure the delivery of highly secure data, voice, video and application solutions.
Officials said that this will help in improving inter-branch communications across the entire Wolseley UK estate.
The contract will also include the replacement of traditional desktops with thin client devices, which will help in reducing energy consumption and enhancing Wolseley’s employee productivity.
In a press statement, Chris Cottington, head of business infrastructure, Wolseley UK, said, “Increased business efficiencies and improved customer relationships will be the key benefits delivered by the ICT investment. Having worked in partnership with Capita for over 15 years, the team fully understands the challenges and needs of our business and our ever expanding customer base.”
“We have every confidence this new ICT solution will help us maximize efficiencies across our organization and further consolidate and build our relationship with our customers, which will support business development,” he added.
Wolseley branch network trades under brands such as Plumb Center, Parts Center, Pipe Center and Drain Center.
In August this year, TMCnet reported that Capita’s local government services business has secured a contract with Lambeth Council to manage customer services across a broad range of council services.