Aspect (News - Alert) Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, recently announced that it has added MicroAutomation (News - Alert), a leading systems integrator of contact center automation solutions, as its North America channel partner.
As a result of the partnership, MicroAutomation will now include Aspect's services in its portfolio, and will expand their support of the Voxeo (News - Alert) portfolio. MicroAutomation now includes the Aspect suite of customer interaction solutions including Aspect Unified IP and Workforce Optimization. The solutions enable contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.
"Aspect has a strategic goal to significantly expand our partner-delivered solutions in the next year so we are very excited to have MicroAutomation as a new member of our expanding partner community," says Tom Shepherd, Aspect vice president of worldwide channels. "MicroAutomation has built a solid reputation as industry thought leaders and solutions experts that complement and expand our existing capabilities, add incremental value to Aspect customers, and support our channel growth goals."
"MicroAutomation now has the opportunity to expand our solutions within the contact center to include the full reach of Aspect products," says Chad Wright, MicroAutomation CTO and Commercial Practice Lead. "The Aspect product line fits into the MicroAutomation philosophy of recommending industry leading technology on which we can build contact center solutions that both contain ongoing costs and truly give our customers a competitive advantage in customer service."
In related news, Aspect Software has been assigned a patent (8,533,234) developed by Eric James, Elgin, Ill., for a custom data display. The abstract of the patent published by the U.S. Patent and Trademark Office states: "Method and system for providing an open-ended and modifiable ability to customize the display of data for current viewing of the display for purposes such as, but not limited to, Contact Center administration and management." The patent application was filed on Oct. 7, 2008 (12/287,172).