The Indian enterprise market is seeing a significant growth in terms of adapting technologies that help improve efficiency and productivity. High potential is seen for call center solutions over a hosted platform for various industries like telecom, hospitality and travel, healthcare, entertainment and logistics, and there is a specific focus is on machine to machine (M2M) applications and process flow simplification.
Voila delivers communication services for Indian and global consumers, and is venturing into the enterprise IVR market with the state-of-the-art solution, AMEYO from Drishti-Soft Solutions Pvt. Ltd., a provider of contact center software and enterprise communication applications.
AMEYO is an all-in-one communication suite for contact centers and enterprises offering next-generation information and communications management capabilities such as ACD, IVR, IP-PBX (News - Alert), predictive dialer, voice logger, quality monitoring, reporting, CRM and CTI. Using this umbrella, Voilaserve is all set to deliver the unique concept of CloudSDP to host IVR applications.
CloudSDP offers configurability to all the integration points within the system. It is also a very safe platform in terms of securing and safeguarding sensitive user data. The CloudSDP approach brings cost advantages along with the speed-to-launch, quality services and allows delivery of an interactive experience to the customers increasing customer satisfaction and retention dramatically.
Rajesh Gotan, co-founder and chief executive officer, Voilaserve Technologies, highlighted in a statement the USP of the platform, which is its Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) engine.
AMEYO’s Interactive Voice Response module allows handling of large call volumes, as well as creation of complex call flows in the quickest possible time. It offers database integration, scripting capabilities, 100 percent blind recording and e-mail/SMS/fax integration.
Voilaserve recently signed an alliance with Brij Mohan Mahendru, a veteran from Telecom Industry to use his expertise in handling large scale, complex call management platforms. Speaking on the alliance, Brij showed confidence on the platform and said he is excited about the change this platform promises for the enterprise market.