Call Center Services Featured Article
Kony Expands to EMEA and Introduces Improvements to Mobile CRM
Expansion to the Europe, Middle East and Africa (EMEA) region gives an organization access to an established market in Europe and a future with developing markets in the Middle East and Africa. Kony Solutions is a mobile and multichannel application platform provider. It made the announcement of its expansion and introduction of its mobile CRM enhancement product offering at the Mobile World Congress (News - Alert) taking place in Barcelona, Spain until Feb. 28, 2013.
The company officially made its presence in the EMEA by opening an office in London and acquiring several new European customers including MoneyYou, an online bank with branches in Belgium, Germany and the Netherlands.
The mobile CRM improvements gives sales teams the ability to gain secure access to customer information with speed and reliability on any mobile device anywhere anytime.
Bring your own device (BYOD) policies means employees are always working on-the-go. The workforce needs access to the enterprise system any time, and the Kony mobile CRM gives organizations information to their sales team whenever it is requested. The BYOD strategy from Kony allows different devices and operating systems to be incorporated into the network including HTML5, hybrids, mobile Web, wrappers and native applications.
“Sales teams are always on the go, and the ability to access customer information quickly and easily is a critical aspect of the job. With Kony Mobile CRM, we aim to provide best of breed functionality that meets every organization’s distinct needs, from the sales teams in the field to sales managers and IT admins. Leveraging the KonyOne Platform for fast mobile app rollout and scalability across multiple teams, on-the-go CRM management is now a reality for every enterprise.” said Adam Enterkin, VP of Sales, EMEA, Kony.
Kony has more than 70 Fortune 500 companies’ as customers in its portfolio including global brands such as Hyatt, Konica Minolta (News - Alert), Schweppes, Toyota and Tyco. The KonyOne Platform provides a comprehensive mobile application management solution for organizations of all sizes by building applications that can be deployed everywhere across different operating systems and manufacturer. The technology can be deployed on more than 10,000 mobile devices and seven operating systems.
Edited by Rachel Ramsey