Horizon DataSys Corporation recently announced that it has extended customer support hours during weekdays for its international clients with the aim of reducing response and issue resolving time. This will result in improved performance as well as savings in both time and money for the company and its clients.
In a statement, Gonzalo Ortiz, senior account executive, said , "We've always catered to an international audience, but now we're open during those customers' business hours, not just our own. ...We already have a strong base of existing business within the Latin America, Europe, and the Pacific region and so it made sense to better support those customers outside North America."
Horizon DataSys, which operates localized phone numbers and 24 hour service across more than 20 countries, is expecting to enhance its customer support services for international clients to address the sales increase of its software which has been designed to work in conjunction with the recent Windows 8 launch.
Sam Sawal, VP of Operation said that, “We understand what it feels like to be a customer being put on hold for lengthy periods of time or told to submit a technical support ticket because no one is available or accountable... The differentiator is that we like to immediately address issues on the spot. It actually saves both our clients and us time and money.”
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