Nexus Telecom (News - Alert), a provider of off-the-shelf products and services to monitor, test and measure how a subscriber experiences the service provided by an operator, has joined forces with Aito Technologies (News - Alert), a company that is redefining the next generation of customer experience analytics solutions.
As indicated, this partnership is aimed at integrating Aito's Customer Experience Analytics application with Nexus Telecom's NexusNETVIEW to offer a very powerful holistic off the shelf solution.
With more than 25 years of experience in the ICT Test & Measurement arena, Nexus Telecom has service assurance knowledge in complex multi-technology networks. The company aims to provide access to the "network view" of the service, customer experience and network performance for non-technical users, as wells as technical specialists.
NexusNETVIEW is a signaling and data monitoring system, covering the entire range of core network technologies with one system architecture. This single architecture allows cross technology tracing and cross technology transactions based KPIs to fully support the operator, not only during operation, but even during setup and introduction of a new network technology.
NexusNETVIEW’s unique capability is to illuminate the user plane, providing full access to user plane transaction details - for each individual subscriber - for any wireless broadband data service accessed through the operator's network. The company claims that this product is the perfect instrument to become an operator's near real-time customer transaction data acquisition platform to feed any third party BSS system with subscriber data behavior, or any other valuable business information being transferred over the network.