The insurance group is one of the nation’s largest providers of property and casualty insurance, public-sector retirement plans, and other personal and commercial insurance lines.
As part of the agreement, Jacada would provide real-time process guidance and automation solutions to support policy servicing and processing operations across multiple lines of business.
“Jacada is honored to have been selected to be the core process guidance and automation provider,” said Guy Yair, Co-CEO, Jacada, in a statement.
“We applaud their dedication in continuously improving the already impressive levels of efficiency, accuracy, and customer service to its members and we are committed to ensuring their success in the years to come,” said Yair.
Jacada claims that its solutions help organizations improve its customer experiences and reduce its operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting-edge mobile customer service solutions, agent desktops, and process optimization tools.
Back in November, Jacada had announced that it had been chosen as the solution provider for a leading Latin American telecom provider; one of the largest telephone companies in the region.
Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the telecom provider’s enterprise software.
The company, known for offering some of the best customer service in their industry, will be deploying Jacada’s integration and process optimization technology aimed at improving the customer experience throughout the organization’s sales centers. Under the new agreement, Jacada will provide the enterprise customer service software and will work with a systems integrator that has a local presence in the country to deliver the solution. Jacada’s products will optimize the effectiveness of sales interactions and provide automation to ensure that the customer’s orders are transacted and fulfilled without error and in a timely fashion.