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TMCnet Call Center Software Week in Review

January 26, 2013

Welcome to the weekend, which means it’s time to wrap up the week’s events in call center software.

Noble Systems (News - Alert) Corporation recently announced the introduction of the Noble Maestro 7.1 for contact center management and reporting. The latest offering from Noble Systems has been designed to deliver an intuitive manager portal for the company’s Enterprise Solution Suite with the aim of simplifying tasks such as the management of campaigns, lists, and data, assigning of contact strategies, scheduling activities, and improved control over activity flows.

Read the complete article here.

KANA Software, a customer service oriented software company based in Silicon Valley, California, recently announced that its Lagan Enterprise CRM software was chosen by Staffordshire Connects, a shared government service based in the UK, to streamline and improve efficiency across a spectrum of social works including adult, social, healthcare and parking.

Find the full article here on TMCnet.

A Fortune 500 Provider of insurance products, Global 200, has signed an enterprise software license and service agreements with Cicero Inc. to deliver an integrated Cicero XM Smart Desktop solution for its call centers. Global 200, over $115 billion in assets, hopes that with the help of Cicero’s products, the new desktop will improve efficiency and customer satisfaction. Cicero XM will be used by The Insurance Provider to create a call center enhanced desktop with application quick launch, automated sign-on, search and navigation in consolidated views to present information in an organized manner for customer service representatives.

Read more at TMCnet.

CompanionLink Software has enhanced DejaOffice CRM with the introduction of a Mobile Productivity Suite especially made for “Phablet” devices. The organization has merged CompanionLink Synchronization with a competent mobile application ideal for phones with big screens. A large-screen phone platform has been initiated by the Samsung (News - Alert) (News - Alert) Galaxy Note, commonly known as phablet. Customized font and scaling choices are offered by DejaOffice, allowing mobile users to leverage this phablet platform.

Read more here.

Voice solution provider Voxware (News - Alert) has recently upgraded its Voice Management Suite to enhance its management console, VoxPilot and dashboard functionality. The new upgrade will feature a new tab for user administration within the console and improved capabilities for distribution centers and warehouses.

Read the full article here.

Canadian Federation of Independent Business or ‘CFIB’ has awarded a disappointing ‘C-’ to the Canada Revenue Agency or ‘CRA’ on the third day of Canada’s Red Tape Awareness Week. The company received such a dismal assessment largely due to the low levels of its service standards, and the deteriorating professionalism within its agents, though their accountability has been reported to have gotten better.

Read the full article here.

That’s all for this week in call center software. See you again next week!



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