An unsatisfied customer will not give you a second chance to make a good, first impression. This statement becomes crucial when we talk about call center. This reason is simple- call center is first the point where a particular business makes first contact with its customer.
In order to enhance customer satisfaction and improve productivity across contract center, Noble Systems (News - Alert) Corporation, a provider of unified contact center technology solutions has announcedthe release of Noble Maestro 7.1, the newest generation of Noble Systems’ flagship offering for contact center management and reporting.
Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows. It helps call center to meet the quality standards.
The Noble Maestro manager was first introduced in 2007.
The key features Noble Maestro 7.1 includes enhanced IVR with Web Services, seamless connectivity with Noble Data and Speech Analytics tools. It has improved Area Code Management with automated maintenance of area codes for list records to manage dialing more effectively.
It includes customizable Dialing Filters to manage compliant contacts; connectivity does not require DSN and enhanced audit logging. It has updated QA Scorecard functionality, including new question templates, question weighting and scoring tools, and voice and video recording indicators.
"The Noble Maestro manager portal is a central component of our premise and cloud-based contact center platforms, and it has played a significant role in helping us win new business since it was first introduced in 2007," says in a statement, James K. Noble, Jr., President and CEO of Noble Systems. "Maestro offers our clients a dependable resource for improving agent efficiency and streamlining management functions. Its intuitive design and ease of use puts it at the top of our clients’ favorite system features."
Noble Maestro has an upgraded List Management that expanded support for creating list profiles and multiple phone numbers per record with duplicate number management.