Call Center Services Featured Article
Legal & General America Employs Hooper Holmes' Online Tool to Schedule Live Exams
Legal & General America (LGA), an insurance company in the United States, will be using Hooper Holmes’ Live Online Scheduling platform.
This Hooper Holmes’ Live Online Scheduling tool makes scheduling easy and simple for the LGA team.
This online scheduling agent is great way to schedule events for LGA call center employees. It enables them to place their exam order information as part of their AppAssist process, allowing them the capability to view all available appointments online with Portamedic, and book a paramedical exam on the spot without leaving their system – and more importantly, without reentering any data.
This tool is useful to do exam scheduling, data capturing and customer service functions.
Eric Lester, VP of Administrative Services, Legal & General, America, said in a statement, “Using our own proprietary AppAssist system, LGA's in-house contact center for tele-application processing, our staff can now easily review the available exam schedules from Portamedic and book instantly while on the phone with the client. And since the exam appointment is confirmed with an available examiner, the producers and applicants don’t have to worry about pre-set appointments, which too often lead to rescheduling.”
“We look forward to the positive impact this will have on our internal efficiency, and more importantly, the reduction in time service as well as a better, smoother overall applicant experience,” he said.
Hooper Holmes collects personal health data and transforms it into useful information, enabling customers to take actions that manage or reduce their risks and expenses.
Dan L. Dodson, The firm’s senior vice president of Life Insurance said, “For carriers or direct marketers with their own proprietary systems, adding Hooper Holmes’ Live Online Scheduling tool is a big plus. It is a simple systems solution, it requires no learning curve for the user, and it creates a more seamless interaction with the applicant.”
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Edited by Braden Becker