Call Center Services Featured Article
XO Communications and 1-800-Registry Make a Great Pair
If you’re reading this article for information on planning a wedding, honeymoon, or any unusual kind of registry, then congratulations! Now that that’s out of the way, might I recommend calling 1-800-Registry? After all, it has just deployed XO Communications’ (News - Alert) Hosted PBX and Cloud Contact Center solution.
With this new solution, 1-800-Registry has an enterprise-class cloud-based solution for its contact center, allowing it to efficiently manage its growing business. It provides a wedding experience for couples with a range of assistance and programs, needed a reliable and scalable communications infrastructure, and now it has it.
With the combined XO Hosted PBX (News - Alert) and Concentric Cloud Contact Center solution, the Internet-based company can put its services in the cloud, thus simplifying the management of its communication needs. There’s no need to install or manage PBXs, servers, or anything of the sort, so its resources and personnel only have to worry about running the business.
Furthermore, the fully integrated XO solution and per employee pricing make it easy to add more users and capabilities as needed. This is vital for a growing company, allowing them to control the size of their staff and ensure that everyone has the same control and tools they require.
"We are pleased that 1-800-Registry has entrusted XO Communications to help them simplify their communications infrastructure and deliver both cost savings and operational efficiencies," says Don MacNeil, chief marketing officer for XO Communications, in a statement. "With businesses like 1-800-Registry adopting cloud-based solutions, it's clear that IT professionals understand the compelling advantages of cloud-based VoIP and contact center solutions and are making the right strategic decision to outsource important business functions to trusted providers like XO Communications."
Included in the XO solution is a full range of applications for IP telephony, contact centers, and unified communications. As for the XO Hosted PBX, that includes voice and network services, IP desktop phones, and direct access enterprise voice calling features. The cloud-based contact center service also provides a virtual contact infrastructure, so its call center agents have the support they need.
1-800-Registry made the right choice with these hosted solutions. It provides the flexibility and scalability that a growing business needs, and as one that deals with phone and email customers frequently, being able to manage its contact center and communications effectively is vital. Its customers will be able to have a great wedding, with help from 1-800-Registry and XO Communications.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Amanda Ciccatelli