Call Center Software Featured Article

TMCnet Call Center Software Week in Review

December 29, 2012

Happy New Year, call center readers. Before you make merry, take a moment to check out the week’s events in call center software.

Regarded as one of the fastest growing SaaS (News - Alert) companies in North America, iCIMS, a developer of Software-as-a-Service (SaaS) talent acquisition solutions, has continuously demonstrated excellence in innovation, growth and entrepreneurship since the company’s inception in 1999 – and is no stranger to awards. In addition to receiving the Best of SaaS Showplace Award from THINK strategies, as well as TMCnet's 2012, Cloud Computing Excellence Award, iCIMS also distinguished itself as a member of the 2012 global SaaS Top 250 Company listing by Montclair Advisors.

Read the full article here.

iQor (News - Alert), a provider of intelligent customer interaction and outsourcing solutions, has acquired the CCT Group, a source of dedicated, shared and hybrid contact center outsourcing solutions, from majority investor Headland Capital Partners. The acquisition reportedly also bolsters iQor’s technology offerings while expanding its global footprint in Latin America and the Philippines, allowing clients to take advantage of a broader set of skills and labor markets across the world.

Read more here.

When you have a problem and you call a utility or service company, is it asking too much that they treat you like a valued customer? In business, the customers are the determining factor in how successful the company will be.

Read more on TMCnet here.

Infrastructure-as-a-Service (IaaS) cloud services provider, PeakColo, delivers what organizations need for their cloud applications from A to Z. The migration to cloud by organizations small and large is not a fad that will soon fade away. Cloud integration provides multiple benefits so companies can focus on their business applications instead of worrying about the problems related to IT. The company recently added a cloud node in Chicago.

Read more here.

The service desk is a vital tool for information technology service management. It is designed to provide service requests and handle incidents as they happen.If it is not designed properly, the smallest incident can cause disruption in the organization, resulting in many types of losses.

Read more on TMCnet here.

That’s all for this week in call center software. Happy New Year, and see you again in 2013!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.



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