The Payment Card Industry Data Security Standard (PCI (News - Alert) DSS) is a proprietary information security standard for organizations that handle cardholder information. Telax Hosted Call Center, a provider of customizable, easy-to-use hosted call center solutions, is increasing its ability to support its clients who perform credit card transactions, via its hosted contact center solution.
The company has introduced a new security enhancement.
As confirmed, Telax’s enhanced cloud-based contact center software will provide increased security options for PCI compliance.
“We are pleased to introduce this enhancement that complies with section 3.2 of PCI DSS security and storage prerequisites. Anything we can do to help our clients is a win-win situation, and we’re always looking for ways to improve their experience and their ease of maintaining compliance with critical industry standards,” Vladimir Pereira, chief architect in Telax, said in a statement.
Telax also clarified that apart from automatically encrypting all call recordings, its hosted solution now allows credit card information to be excluded from call recordings. Clients using Telax’s Call Center Agent are now able to pause a call’s recording through the software itself.
Agents can pause the recording function while a customer is communicating sensitive credit card information, and then continue recording once the sensitive information has been relayed.
The Payment Card Industry (PCI) Data Security Standard (DSS) was developed to encourage and enhance cardholder data security and facilitate the broad adoption of consistent data security measures globally.
As mandated by PCI DSS 2.0, call recordings are encrypted and stored following CSAE16/SSAE 16 SOC 1 audited policies and procedures.
Grumman Technical Services – a subsidiary of Virginia-based aerospace and defense company, Northrop Grumman – has been using the Telax hosted contact center solution since 2009 to support its round-the-clock service desk, and has renewed it every year since it was first awarded.
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