Call Center Services Featured Article
Arshiya International Selects CRMnext, Acidaes Solutions' Flagship Product
Acidaes Solutions’ flagship product CRMnext has been selected and deployed by Arshiya International, a pioneering unified supply chain infrastructure and solutions group to power growth plans.
CRMnext delivers a comprehensive solution for the logistics industry, streamlining the entire marketing, sales and customer service processes by providing a common platform to the business development, account management and logistics teams.
Thanks to CRMnext, Arshiya will be able to enhance current sales and customer servicing operations by providing valuable insights in project execution and a quality customer view.
Officials with Acidaes Solutions pointed out that for a logistics company like Arshiya, which simplifies the complex supply chain networks of companies across sectors, CRMnext’s single, comprehensive view of sales and operations will improve efficiencies and better customer centricity.
CRMnext will also help Arshiya automate its Voice of Customer (VOC) initiative to provide faster response to their customers, enabling them to deliver better end-to-end solutions and increase cross-selling and up-selling opportunities.
“CRMnext provides us a one click access to complete details of contracts and execution status. The system also helps to analyze future project pipeline which serves as a significant input in resource planning and utilization which is very critical for us,” Jagmohan Bhatt, senior VP-IT, Arshiya International, said in a statement.
“Arshiya, being one of the fastest growing logistics companies in India, needed to have deeper insights into its customers and projects. This is a showcase implementation in the logistics industry which will create benchmarks for sales and customer service practices,” said Sushil Tyagi, director sales, CRMnext, Acidaes Solutions Private Limited.
Acidaes Solutions Private Limited is a specialist in customer relationship management products.
Back in November, CRMnext introduced a new advanced Partner Portal to increase collaboration and visibility between a parent company and its sales and service partner networks, by allowing easy interactions, information sharing and analytics on a common intuitive platform.
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Edited by Braden Becker