As part of the pact, Jacada, a global provider of customer service solutions designed to improve the customer experience, will provide data integration and desktop automation capabilities to enhance the efficiency of the telecom provider’s enterprise software.
"We are excited to begin this relationship with such a well-proven and respected company,” said Guy Yair, co-chief executive officer, Jacada, in a statement.
“Their selection of Jacada’s customer interaction suite confirms the advantage of our solutions for the customer service marketplace,” said Yair.
Officials with Jacada said that the Latin American company, known for offering some of the best customer service in their industry, will be deploying Jacada’s integration and process optimization technology aimed at improving the customer experience throughout the organization’s sales centers.
Company officials said that under the new agreement, Jacada will provide the enterprise customer service software and will work with a systems integrator that has a local presence in the country to deliver the solution.
According to company officials, Jacada’s products will optimize the effectiveness of sales interactions and provide automation to ensure that the customer’s orders are transacted and fulfilled without error and in a timely fashion.
Ziggo serves around 2.9 million households, with 1.8 million Internet customers, more than 2.2 million customers for digital television and 1.5 million telephony subscribers.
Over the multiple year agreement, Jacada will provide Ziggo with solutions to integrate and automate vital applications, enabling Ziggo customer service agents to easily navigate through customer data.
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