According industry estimates, Germany has the largest contact center market in the Eurozone. With almost 7,000 contact centers nationwide, the sector has recorded a 10 percent annual agent growth rate over the past 10 years. Keen on grabbing the opportunities in this high growth market, the contact center technology firm, Altitude Software (News - Alert) has adopted a long term strategy exclusively for the German markets.
As part of this, the company has recently opened a new office in Dusseldorf and restructured its sales team with the appointment of contact center industry veteran, Miguel Lopes to lead the company’s new sales, partner and customer support team for Germany, Austria and Switzerland. A new account manager-- Mark Gutmann – was also appointed.
The opening of new office in the heart of Germany marks a new milestone for the company. A direct presence in the country and German speaking workforce are sure to help the company gain a better market reach in the DACH regions. The company is now better equipped to extend its support to the growing customer base and partner network in German-speaking countries.
So far, the company led its European operations from a centrally located office in Brussels. The company’s client portfolio includes high profile contact center customers and partners such as avocis, Teleperformance (News - Alert), and Transcom Worldwide. The latest expansion move is aimed at enhancing the company’s delivery capabilities in an industry that is seemingly on the lookout for agile software solutions. Altitude anticipates a huge acceptance for its modular software suite, Altitude uCI. This software solution, according to its maker, is able to manage all customer interactions and unify all touch points throughout the organization in an open, platform-independent solution, based on standards.
As part of its long term strategy in Europe, Altitude Software had recently acquired majority stake in Sweden-based Software-as-a-Service company, ASP Nordic. Born out of this acquisition is a new venture called Altitude Cloud, which focuses on delivering next generation contact center cloud solutions, with an initial focus on Scandinavia and a phased global roll-out.
Few months back, Altitude Software unveiled Altitude vBox 4.0, a new version of Altitude's full-featured SIP Server that is optimized to enable organizations of all sizes to deploy multimedia IP contact center solutions on a short timeframe.
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