The coaching and workforce optimization solutions provider Envision recently welcomed its new CEO, Ron Strandin. Strandin steps into the shoes of founder and former CEO Rodney Kuhn.
Kuhn, who will remain the chairman of the board, said that the appointment of Strandin signifies a positive change for the company. Kuhn will continue to take active interest in the company’s business to help support Envision customers, employees and partners.
“This is a positive change for Envision, a company with the most talented employees in the software industry who also have a passion for customer service. This move will bring new leadership to Envision with the experience to continue to deliver on our customer promise and grow rapidly,” Rodney Kuhn noted in a statement.
For Strandin however, Envision is not a new place to work. He has been Envision’s VP for sales and marketing from 1999-2003. During his tenure, Strandin reportedly played a key role in the creation of Envision’s flagship, award winning agent performance improvement solution Click2Coach.
In software industry for 20 long years, Strandin is known for his expertise in building and managing high-performance teams, driving rapid revenue growth.
Prior to rejoining Envision, Strandin was at Talyst, a pharmacy automation provider. Joining the company as division vice president of sales, he rose to the position of executive vice president for Talyst.
“I am very excited to have been given the opportunity to help build upon the success of the company and to take Envision into new opportunities. The company has become a highly effective software leader in the call center industry. I look forward to supporting the great work and fantastic team Envision has created since its foundation in 1994 with my experience in managing change and driving progress,” Ron Strandin noted in a statement.
It will be relevant to mention here that Envision is the only workforce optimization provider with a strong emphasis on agent effectiveness and coaching. Its solutions are used by the companies to increase agent performance and job satisfaction, leading to lower operating costs and increased call and contact center ROI.
Envision Centricity is the complete workforce optimization suite to aggregate, monitor and analyze data and performance at the agent, center and enterprise levels. It is comprised of multiple applications including Envision Workforce Management for scheduling, forecasting and staffing, with applications for quality monitoring, identity protection and compliance, analytics and more. The Envision industry-renowned Click2Coach fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities.