Call Center Services Featured Article
High Fives for Five9 as it Completes a Stellar Third Quarter
Growth is not only about individual development but also lies in allowing others to grow and for companies to succeed, this is not a choice but a compulsion. Overall sustained growth underpins a company's success and ensures that the momentum is maintained -- all of which Five9 (News - Alert), a provider of cloud contact center software, claims to have achieved.
A record revenue growth in 2011 was followed by a stupendous 65 percent increase in revenue year-over-year in Q1 2012. It didn't stop at that; Five 9 also had a record Q3 quarter, which was witness to some stellar achievements.
New and expanded relationships with Five9 customers grew by 50 percent compared to the same quarter in 2011 as a greater number of large enterprises embraced the Five9 solution. Even its customer base increased and currently it has more than 1,500 customers and facilitates more than three billion calls per year.
In addition, Five9 also invested in increasing its workforce overall by 10 percent in the third quarter and added more top-tier talent to its executive team and staff with two key hires, both of whom brought incredible value in terms of skill and expertise.
Further, Five9 moved to an efficient, state-of-the-art data center that is based on Cisco's (News - Alert) Cloud Compute platform using Nexus 7000 core switching and Unified Computing Systems, providing a world-class cloud environment.
It also enhanced its System Status Portal to keep customers informed about service availability and enhanced its network operations center to monitor all layers of its technology stack, deliver continuous coverage and increase visibility.
Five9 teamed with Birst (News - Alert), a provider of agile business analytics, to deliver enterprise-class analytics and dashboards to Five9 clients. Contact centers around the world reportedly count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing at home, onshore and offshore.
“We are optimistic at Five9; customer count is up significantly year-over-year, we are making strategic investments in our solution and infrastructure,” noted Mike Burkland, president and CEO at Five9, a seasoned executive with a proven ability to drive growth.
Can Five 9 maintain the pace and continue to propel itself to greater heights? Going by its Q3 achievements, it does sound immensely possible.
With a cloud-based platform, Five9 serves as a leading provider in contact center software, allowing companies like SupportSeven that need help meeting customer needs and business goals to reduce capital investments and lay the groundwork for significant growth.
Edited by Rich Steeves