Call Center Software Featured Article

VoiceBase Introduces New Cloud-based Voice Indexing Service API

October 22, 2012

 In the era of big data, companies are faced with an enormous amount of recorded voice and video. The thought of sifting through countless hours of content in order to find the exact clip you seek can be overwhelming. But, fortunately, there are software solutions out there that can help with this dilemma. One company that provides a cloud-based voice indexing platform, VoiceBase, has improved that solution even further by developing an entirely new API for it.

Luckily, a new application programming interface is available to telecom service providers that are looking to add search and discovery functionality to their existing audio and video recording capabilities. The new solution includes AutoNotes, an automatic keyword extraction feature. These automatically extracted keywords can be used to facilitate the search and discovery experience. For example, if you did not attend a recorded event, such as a conference call or webinar, you might not even know what to search. But this feature automatically identifies key terms from a recording and will e-mail them to you directly after the event. You can then click on the most interesting keyword and hear that portion of the recording.

The VoiceBase platform is a “freemium” service for individuals or small businesses and the new API is available to service providers, allowing them to automatically upload and index audio and video recordings in a searchable and discoverable fashion. The key to the solution is a patent-pending algorithm that can deliver extracted knowledge from any meeting or event while essentially acting as a personal note taker.

“Enabling users to instantly search any recorded webinar or conference by keyword, will effectively do for voice communications what has become standard for e-mail and other text-based applications,” said Walter Bachtiger, Founder and CEO of VoiceBase, in a statement. “AutoNotes provides users with a free personal note taker, marking the beginning of a new era in communications.”




Edited by Jamie Epstein

Article comments powered by Disqus