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TMCnet Call Center Software Week in Review

October 13, 2012

Happy Autumn Saturday, and welcome to another week’s edition of the TMCnet Call Center Software Week in Review.

California-based social CRM solution provider, Lithium Technologies (News - Alert), announced a major acquisition that is expected to reinforce its position in the social customer experience space and enable its clients to enhance customer engagements across the social media channels, cost-effectively. Lithium has acquired Social Dynamx, the one-year-old startup providing enterprise social customer care platform that enables brands to redefine their relationship with their customers through all social media channels and peer-to-peer support communities through automated prioritization, enterprise-grade workflow, and role-specific user interfaces.

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Marketers have often had to ponder the question: how does one best stay in touch with their customers? While the goal is to keep engaged every step of the way, that’s often proven as an impossible task, or at least close to it. That, however, may no longer be the case, as mobile interaction helps consumers and marketers keep in touch and find ways to add value to the brand experience.

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Thismoment, a provider of cloud-based enterprise platform, claimed that its newly released Distributed Engagement Channel (DEC) version 4 can enable marketers to build, distribute and measure interactive brand experiences which can render across various sites and devices while also considering individual user attributes.

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Tigerpaw Software, a group of integrated software modules designed for contact management, sales and quoting management, service management and inventory management, will be accessible on any phone from anywhere with the newly unveiled mobile application – Tigerpaw Mobile. Tigerpaw Software is Tigerpaw Software, Inc.’s comprehensive tool for helping IT, telephony, security, audio/video and POS businesses increase growth and make informed business decisions.

Read the full article here.

Sybase (News - Alert) 365, the mobile services arm of SAP AG and the global player in mobile interconnection services and mobile commerce solutions, has entered into a partnership with Cloudmark (News - Alert), Inc., a global player in messaging threat protection for mobile, fixed and social networks.

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Insperity Inc., a provider of human resources and business performance solutions for America's best businesses, has announced that the company recently crossed 100,000 seats for Software-as-a-Service (SaaS (News - Alert)) businesses. Insperity offers SaaS offerings such as Time and Attendance, Expense Management and Performance Management.

Find the full article here.

That’s all for this week for news in call center software. Have a great weekend.



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