Call Center Services Featured Article
Enghouse Interactive Wins Speech Technology Excellence Award
Enghouse (News - Alert) Interactive, developer of interaction management solutions, recently announced that its leading speech and IVR solution, Communications Portal, has been recognized with a 2012 Speech Technology Excellence Award from TMC.
“Enghouse Interactive (News - Alert) has demonstrated to the editors of Customer Interaction Solutions that Communications Portal is both innovative and a leader in the speech technology industry. It has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani (News - Alert), CEO of TMC.
An open, standards-based platform, Communications Portal features application development and management components allowing users to cut down on time, cost and complexity of deploying voice and IP communications solutions. Comprehensive support for industry standards enables organizations to leverage prior investments in hardware, software and solution development, while providing a smooth migration path to the emerging standards and technologies that will be required in the future.
Communications Portal has handled billions of transactions for our customers in the most demanding of environments. The industry’s broadest support for industry standards, such as VoiceXML (News - Alert), CCXML, MRCP, SIP, and Web services, ensures that solutions are compatible with a wide array of IT environments, including Web and service oriented architectures (SOA)
“The TMC award further acknowledges the excellence that thousands of organizations have experienced since our Syntellect (News - Alert) brand first introduced IVR and self-service solutions more than 25 years ago,” said JR Sloan, product director at Enghouse Interactive. “Whether stand-alone or as part of our multi-channel, enterprise contact center solution, Communications Portal allows enterprises and service providers to standardize on a single, cost-effective platform for voice solution development, including voice self-service, outbound communication, unified communication, and carrier solutions.”
In January, Enghouse Interactive recently launched its workforce management software for small and medium businesses (SMBs). CallRex Workforce Management is designed to match the complementing products in the CallRex Quality Management Suite. The solution enables organizations to address the challenges associated with the manual and inefficient methods used to predict and schedule complicated workforces.
Edited by Brooke Neuman