3CLogic (News - Alert) recently announced the expansion of its business operations within the Asia Pacific (APAC) marketplace. The company is currently experiencing rapid growth and is taking this opportunity to consolidate its position within the APAC market. 3CLogic is a provider of cloud based inbound and outbound customer interaction channels and leaders in CRM integration, speech analytics and Work Force Management (WFM).
In a statement, Raj Sharma (News - Alert), president and CEO of 3CLogic, said that, “Expanding into the Asia Pacific region reinforces 3CLogic’s commitment to meeting our customers’ needs worldwide. It is consistent with the company’s strategy to drive growth and strengthen its position as the industry’s premier cloud based contact center provider.”
With the expansion into the Asian Pacific region, 3CLogic will be able to further boost the delivery capabilities of its services to a new level and enable APAC-based businesses and companies to regionally run their call center applications. The result will be a substantial reduction in latency to end-users, easy localization and securing of data, and elimination of the need for operating their own contact center infrastructure.
Steven Wong, president, 3CLogic, Asia Pacific, said that, “With the setup of 3CLogic’s APAC headquarters in Singapore, we aim to achieve our commitment to serve and provide support to our valued customers and partners in APAC as part of 3CLogic’s globalization plan.”
An increasing number of companies within the APAC region are adopting cloud based contact centers mainly for benefits such as agility, scalability, an increased level of efficiency and security, and a “pay as you use” model provided by cloud infrastructures. The advanced technology solutions provided by 3CLogic furthermore, ensure that disaster recovery (DR) is a seamless process at substantially less costs.
3CLogic focuses on providing its customers with an extensive portfolio of cloud based inbound and outbound customer interaction channels (voice, chat, and social media) which seamlessly integrate with existing Customer Relationship Management (CRM) software of the organization. This provides customers with a wholesome view of all customer interactions irrespective of the channel used by a customer.
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