Call Center Services Featured Article
Will Your New Call Center Software Come from Russia?
Russia is known for many things: an outstanding Olympic team, premium vodka and complex literature. Right now, however, it is not really known for its call center software industry. But one software development company, Noda, is looking to change that reputation by providing comprehensive contact center solutions that go beyond the handling of incoming and outgoing calls.
Hoping to go toe-to-toe with American companies like Cisco and Avaya (News - Alert), Noda wants to take advantage on the rapid growth of the business process outsourcing industry in the Philippines. “Our unique approach for contact centers can really benefit Philippine contact centers. Our solutions can cut operational and maintenance expenses and, at the same time, enable these centers to provide high quality service,” said Andrey Zaitsev, chief executive officer at Noda. The BPO industry in the Philippines earned $11 billion, employed 638,000 people and was home to more than 700 contact centers, and is projected to grow by up to 20 percent by 2016.
Noda’s solution is customized, having been developed as an automated solution for Moscow-based contact centers that employed a staff of visually impaired agents. The solution can accommodate more than 2,500 agents at once time and has a five-nine rating in fault tolerance as well as easy integration with third-party business systems, flexible licensing and a unique user interface. It features an integrated IVR builder as well as post call IVR and provides KPU controls, creating custom reports based on analytics processing. According to Zaitsev, the solution is easy to use, cost-effective and comprehensive and is suited for both inbound and outbound campaigns.
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Edited by Rachel Ramsey