Call Center Services Featured Article
ClickSoftware Announces New Version of Mobile Workforce Management Solutions
The new version is built with support from latest mobile, scheduling and GPS technology to enable companies to proactively manage their service organization.
According to the company, benefits include quicker and more accurate customer response, better ability to reach internal goals, greater access to information, and exceptional customer experience.
Managers, dispatchers and field service technicians can rely on the new version of mobile workforce management solutions to accurately schedule, execute and monitor their workforce by providing enterprise mobile solutions and business analytics tools.
It even enables them to get instant access to real-time analytics in order to make real-time decisions such as scheduling policy changes, and provides a quick way to track down ongoing updates, as well as jump directly to recently received data.
"As service-focused businesses move towards a model of offering best-in-class service as a competitive differentiator, they must use information, including everything from employee availability to emergency situations, proactively in their decision-making processes," said Hannan Carmeli, President and COO at ClickSoftware. "One of the top priorities for our customers is to grow their business while still offering top-notch service, fast response times and the ability to meet the ever-growing demands of their customers.”
“The actionable information that ClickSoftware provides gives our customers a solid foundation for growth and the ability to smartly manage all facets of their organization."
ClickSoftware is headquartered in the United States and Israel, with offices across Europe and Asia Pacific. The company offers a readily configurable solution for every workforce in the service sector as well, running on any mobile device. It claims that its solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
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Edited by Braden Becker