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TMCnet Call Center Software Week in Review

August 25, 2012

From new training techniques to a more “social” company partnership, TMC’s call center software space saw some pretty interesting developments this week. Let’s take a look at them.

Richardson (News - Alert), a hub of effective sales methods for a variety of businesses, recently launched a new training program to fill in the cracks material tends to fall through when new staff learns about the company. Known as Richardson QuickCheck, the program absorbs concepts presented during on-site instruction and stores it in employees’ smartphones, so information – 80 percent of which is forgotten, according to the article – sticks with them. Training emphasizes real-life scenarios new workers should expect while on the job.

Successful phonathons, according to some, gauge three things: number of contacts per hour, attempts per contact and completion percentage. Keeping with the values of instruction, call center software covered a story about new phonathon software, designed by the Call Center Corporation, for educational institutions looking to raise money via donations through more efficient channels. The solution allows schools to stop wasting paper and time with notecards and hand-dialing phone numbers, respectively, and apply the latest in calling technology so pledges are seen as quickly as richly as possible.

Another recent publication proves the value of the cloud outside the typical IT department. Property Vista Software Inc., a source of unified property management software, recently developed a new cloud-based storage platform for the Canadian real estate market. Still in its beta, PropertyVista streamlines many of the monetary exchanges that occur in a particular transaction, and simplifies these operations with a number of CRM capabilities and a website, none of which require organized IT support. With more reliable service come more reliable tenants, according to a Toronto-based landowner.    

Customer service never gets old, especially when the Internet is a springboard for hundreds of new support programs. Apriva, which generates a variety of wireless transaction and security solutions for certain companies, has introduced its Apriva Customer Education (ACE) portal to more effectively reach out to their users, grant them access to Apriva’s current projects and get a firmer grasp on how they can reinforce their communications infrastructure. ACE, according to the piece, sets the standard for how to best connect with customers that can benefit from a breadth of different technologies.

Distribion, Inc. rounds out the week’s biggest news with a new set of marketing tools that simplifies an organization’s efforts to present a compelling brand through social networking. The “Social Media Bundle,” part of the company’s Quick Start Program, uses multichannel marketing software to connect marketers with other large enterprises over a variety of both social and one-on-one media. The program, according to this report, allows corporations to post content that other marketers can take advantage of as “collateral” for the benefit of their respective businesses.

Technology never stops, and neither do we! Check back next week for even more.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.



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