Call Center Services Featured Article
Verint Announces Customer Advisory Council for 2012-2013
Verint (News - Alert), a provider of actionable intelligence solutions, stated that its Customer Advisory Council for 2012-2013 include Atento, Associated Banc-Corp, Blue Cross Blue Shield of Louisiana, Coca-Cola Refreshments, Combined Insurance, Holland America Line, Navitor, SCANA Corporation, VSP Global, Xerox and many other global companies.
The objective of the council is to help Verint drive customer center workforce optimization strategy. The council’s reach spans diverse vertical markets including consumer/packaged goods, financial services, healthcare, insurance, technology, telecommunications, travel and utilities.
The council consists of representative customers from a variety of vertical markets that leverage Verint’s solutions such as Impact 360 Workforce Optimization and Voice of the Customer Analytics software, and services each day as an integral part of their businesses.
“Our Customer Advisory Council members are recognized as leaders in the organizations they serve and visionaries in the use of Verint’s technology to enhance the performance of their operations both in the contact center and across the enterprise,” said Nancy Treaster, general manager of strategic operations at Verint. “They represent some of the most innovative and experienced executives, customer service, quality and workforce planning professionals in the market, and we’re delighted to welcome them as true partners and trusted advisors.”
Verint’s council members serve as liaisons with fellow users for feedback on ideas for solution features and functionality, and so far Verint acknowledged that it had received valuable user feedback to sustain market leadership.
In addition to their role in hosting Driving Innovation, the Verint annual global user conference, the council members also work in tandem with Verint by taking part in joint development solution and usability sessions. Their roles typically focus on customer support strategy, analytics, emerging technologies, business and workforce planning, contact center operations, customer relationship and satisfaction, quality assurance and data modeling.
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Edited by Braden Becker