Call Center Software Featured Article

TMCnet's Call Center Software Week in Review

By David Sims
TMCnet Contributing Editor

Taking a look at the call center space for the past week, TMC (News - Alert) had the news that an online shoe store in Germany, Zalando, recently has invested in a high-performance, in-memory database from EXASOL.

Nuremberg-based EXASOL AG is the developer of high-performance database EXASolution, which is a technology- based solution that has been designed specifically for enterprise warehouse applications and business intelligence solutions.

Zalando specializes in footwear but also sells clothing, fashion accessories and sports equipment. The store sells over 800 brands and 40,000 different products. With such a comprehensive product portfolio, the company has to manage a massive database. According to the company, since mid 2010, the company’s data warehouse has grown five-fold.

Zalando was on the lookout for a high-performance database that would allow the company to evaluate very large volumes of data within a short span of time. The high-performance in-memory database from EXASOL offers target group-specific analyses in real-time.

TMC also noted the news that Axia Technology Partners has developed channel services software that lets businesses upgrade their tracking and workflow.

Known as “Axia Channel Services” – it improves efficiency for agents, channel partners, and value combined resellers, according to a company statement. With ACS (News - Alert), businesses will see improvements in workflow, sales quotes, commissions, generation of offers, tracking, sequence operations, billing, and the filing of taxes, the company claims.

“We are always seeking new ways to improve operational inefficiencies for clients,” Josh Ross, co-founder and managing partner at Axia Technology Partners, said in a statement carried on TMCnet. “We are thrilled to introduce ACS as part of the Axia brand of services. The system provides easy-to-use operational management tools that revolutionize business workflow, which we believe can improve the bottom line.”

And TMC reported that Jenne Inc. has now become an official distributor of NICE Systems’ (News - Alert) call capturing and analytics solutions. The company is now authorized to distribute NICE’s call capturing and quality assurance products in the U.S and Canada.

In a release, John Sweeton, manager of US and Canadian partner sales at NICE said, “NICE has chosen to work with Jenne because of its reputation as a 'high touch' distributor which is wholly focused on customer care and support. Jenne's proven capabilities in the SMB market, including their ability to provide staging services and support large multi-site deployments, make them an ideal partner for NICE. Further, their team has a deep understanding of the market dynamics related to small to medium sized contact centers and related compliance issues.”