Call Center Software Featured Article

Jenne to Distribute NICE eXpress Solutions in United States and Canada

By Carolyn J Dawson
TMCnet Contributor

Jenne Inc. has now become an official distributor of NICE Systems’ (News - Alert) call capturing and analytics solutions. The company is now authorized to distribute NICE’s call capturing and quality assurance products in the U.S and Canada.

In a release, John Sweeton, manager of US and Canadian partner sales at NICE said, "NICE has chosen to work with Jenne because of its reputation as a 'high touch' distributor which is wholly focused on customer care and support. Jenne's proven capabilities in the SMB market, including their ability to provide staging services and support large multi-site deployments, make them an ideal partner for NICE. Further, their team has a deep understanding of the market dynamics related to small to medium sized contact centers and related compliance issues."

NICE's call capturing and quality assurance products, Recording eXpress for NRX and Quality eXpress for NQX will now be resold by Jenne as part of the reseller’s contract. While standalone offices and branches can use NRX to capture, supervise and route calls, contact centers can use NQX to comprehend customer intentions and acquire information regarding the performance of contact center agents. Resellers that are not equipped with the necessary technical proficiency needed for implementing call capturing and analytics will be offered remote installation services by Jenne.

Vince Piccolomini, VP for logistics and business development at Jenne, said, "We are pleased to be able to introduce NICE's contact center call capturing and quality assurance solutions to our network of resellers. NICE is a worldwide leader in intent-based solutions that capture and analyze interactions and transactions. The eXpress solutions will fit well into any size installation our resellers are involved in, providing an excellent opportunity for them to build and extend their relationships with end-users who have intensive customer facing businesses and are seeking to meet compliance challenges."