Call Center Software Featured Article

Confirmit Receives Customer Interaction Solutions' Best Product Award from TMC

By Carolyn J Dawson
TMCnet Contributor

Confirmit Horizons Version 16 is the recipient of the 2011Product of Year award from TMC’s (News - Alert) Customer Interaction Solutions. In a release, Rich Tehrani, CEO of TMC, said, “Confirmit was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Horizons v16 has demonstrated excellence as well as provided ROI for the companies that use it. Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Confirmit (News - Alert) has earned its place with this distinguished honor.”

Confirmit Horizons Version 16 is a unique multi-channel enterprise feedback and market research platform. Enhancements have been incorporated to this platform with the new feature pack.

Businesses can now channelize respondents to the appropriate surveys with the Integrated Survey Router function of enhanced Confirmit Horizons Version 16, thereby boosting response rates and exploiting insights. These enhancements will also provide more methods for receiving feedback from customers, employees, and panelists. The new Reporting Wizards will help businesses quickly generate feedback and survey data reports.

Pete Whalen, Executive Vice President for Americas at Confirmit, said, “Customers choose Confirmit to gather and share feedback easily, regardless of different levels of user experience and survey design familiarity. Confirmit Horizons Version 16 and its Feature Pack offer a highly productive and secure environment in which to work as well as provide businesses with a significant return on investment. Delivering excellent value to our customers is always our top priority, which is why we strive to provide companies with actionable insights and knowledge in order to improve business decisions.”