Call Center Software Featured Article

Kunnect Launches First Free Call Center Solution

By Rahul Arora
TMCnet Contributor

Kunnect, a leading provider of cloud-based call center telephony solutions, recently unveiled the industry's first free call center solution, Kunnect FREE. Powered by Kunnect's XVP Hosted Call Center solution, it enables call centers to considerably reduce the costs associated with hosting, hardware and software.

Now, rather than paying any subscription costs, call centers can manage their campaigns by just accessing the Kunnect FREE website. With features like automatic call distribution, predictive dialing and CRM scripting, the solution offers excellent performance at a much lower cost. Since the solution incorporates a SIP phone and CRM package in its WebAgent software, it does not require any software on a local computer.

“Kunnect FREE is poised to redefine the way we run our global outsourcing business. With more than 1,000 call center agents globally in eight countries, we stand to save over $1,000,000 annually by going with Kunnect FREE's cloud-based solution,” said Todd E. Fisch, managing director of Argosy BPO, LLC, in a statement. “The Kunnect model allows us to centrally manage our client data securely, all the while permitting remote center management of the agents and performance.”

“Kunnect has set the bar high with the industry's only free call center solution,” said Fred Cote (News - Alert), president of Kunnect. “Kunnect FREE brings the performance and simplicity of our call center technology to call centers globally at no cost. While other vendors struggle to improve their own price-performance, Kunnect FREE extends our clear leadership in the market.”

In related news, Kunnect recently partnered with jobs4america to create job growth. jobs4america, a coalition of organizations, is working to create 100,000 U.S. contact center jobs in the next two years.

Thanks to the partnership, Kunnect will now be able to expand the reach of its XVP Hosted Call Center solution to jobs4america's growing roster of call center members. Officials with Kunnect said that with the company’s high-quality and affordable solution, call centers have the flexibility and resources needed to create jobs. 

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell