Call Center Software Featured Article

Rite Aid to Leverage Cloud-based Workforce Management Solution

By Carolyn J Dawson
TMCnet Contributor

WorkPlace Systems Inc. and the Axsium Group recently announced that Rite Aid, one of the nation’s largest drugstore chains will be deploying the WorkPlace OnLine solution at all Rite Aid stores. Rite Aid has close to 4,700 stores spread across the nation and will use this cloud-based schedule and attendance management service to improve its services.

In a release, Dave Markley, vice president of financial and labor analysis at Rite Aid said, “Rite Aid selected WorkPlace based on their expertise on scheduling associates across multiple locations, user friendliness and their rapid implementation strategies.”

The cloud workforce management solution will help Rite Aid to better manage pharmacy schedules and other data like labor costs and shifts duties in all stores, thereby improving labor utilization and cutting down on schedule administration time.

James Freshwater, vice president of WorkPlace Systems added, “We are absolutely delighted to be working with Rite Aid. This implementation is another indication of how important cloud workforce management is to retailers looking to quickly improve productivity and efficiency through the all-important visibility and control that WorkPlace OnLine delivers.”

WorkPlace and Axsium will utilize the proven rapid implementation approach to implement WorkPlace OnLine. Bob Clements, senior principal, Axsium concluded, “Rite Aid is a recognized retail pharmacy leader committed to finding ways to continually grow their business and improve internal processes. By selecting WorkPlace’s cloud-based workforce management solution, Rite Aid is trail blazing and setting a course for other retailers. We are thrilled to be involved in the project and feel that our deep retail and workforce management domain will help to expand the scope of cloud-based solutions.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, happening now Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.