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Release of Oracle's Siebel CRM Public Sector 8.2.2 Shows Commitment to Government Customers

By Linda Dobel
TMCnet Contributor

Organizations in the public sector need to be sure they are as responsive as possible to changes in economic, social and policy environments without losing sight of the need to provide better program delivery and citizen service. At the same time, organizations in the public sector also need to maintain their focus on streamlining program legislation automation.

An announcement from Oracle (News - Alert) today stated that it has released Oracle's Siebel CRM Public Sector 8.2.2, which is a component of Oracle Social Services Suite, promises that public sector organizations will be able to do all of that.

The Oracle Social Services Suite is designed specifically for government social services agencies with the goal of improving caseworker efficiency and program effectiveness. The off-the-shelf solution does that by providing a complete, open and integrated platform that can help simplify case management and enable caseworkers to more easily determine services eligibility.

The release of Oracle’s Siebel CRM Public Sector offers enhancements that include features for user accessibility, appeals, benefits management and service providers. Also, enhancements to its integration with Oracle Policy Automation are designed to simplify implementation and to support improved performance as well as support additional auditing and decision reporting capabilities

Underscoring the need for the release of Oracle’s Siebel CRM Public Sector 8.2.2, Sucha Kukatla, principal at Deloitte (News - Alert), commented, "In today's frequently shifting economic and social climate, government organizations must find a way to deliver services faster and better, all while managing shrinking budgets. Oracle's Siebel CRM Public Sector 8.2.2 release provides closed loop case management with new innovations for automated eligibility determinations, benefits management, expanded support for provider networks and pre-built service-oriented integration between case management and rules management.”

According to Oracle, social services, public safety, justice, constituent services as well as tax and revenue agencies are adopting the latest release of Siebel CRM Public Sector and are using it to supplement their existing case management solutions. Oracle indicated that they are doing so because it offers them a comprehensive way to quickly, flexibly and cost-effectively implement their solutions.  

Sucha Kukatla observed, “Governments have been able to modernize infrastructure, increase program efficiency and improve client outcomes using Siebel CRM for Public Sector's enterprise case management capabilities across programs and agencies. Our clients have been able to increase worker efficiency and deliver services faster to citizens, while effectively managing the cost of delivery."

With the modern, secure enterprise application and technology architecture plus open integrations to back-end processing systems of Siebel CRM Public Sector, which is part of Oracle iGovernment technology platform, organizations that function in the public sector can reduce risk as well as administrative costs as soon as deployment begins while also leveraging their existing technology, according to Oracle.

Summing up the impact of this new release, Anthony Lye, senior vice president of CRM, Oracle, said, “Oracle has paved the way for global government agencies to transform their operations with best-in-class enterprise capabilities.”

In other news, TMCnet reported, “No matter what you think of Oracle, there are a few things it cannot be accused of being, and they include being bloated, being unwilling to change and being humble.” The report discusses how Oracle as evolved since it began a business standardization initiative 13 years ago.