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BMC Software Announces New Capabilities to Provide Comprehensive Root Cause and Impact Analysis for Applications and Services

By Anamika Singh
TMCnet Contributor

BMC Software (News - Alert) announced the availability of new innovations that allows its Application Performance Management solution for a faster problem detection, isolation and better resolution. The new capability enables organizations to proactively detect and isolate the cause of problems for end-users.

BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit.

It is difficult for many IT operations teams to deliver a consistent, high-quality end-user experience. This is due to rising customer and business demands.

“Wayfair is in the business of giving our customers easy online access to the world’s home goods in one place. Given that we release new products every day, every hour, we simply can’t afford to wait 20 minutes before realizing a recent change has introduced a performance problem,” stated Steven Conine, co-founder, Wayfair.

“With BMC End User Experience Management, we can catch issues with inventory, order processing, or any other aspect of our services within a couple of minutes, which gives us a huge business advantage,” Conine added.

To address the challenge, BMC is introducing new capabilities for its Application Performance Management solution. It includes, Real-time predictive analytics for end-users which enables earlier detection based on real-time behavior using end-user metrics, as well as up to 90 percent faster problem prioritization and resolution based on more accurate root cause and service impact analysis. Enhanced end-user experience management for mobile users extends BMC End User Experience Management visibility to mobile users for a better understanding of the impact of mobile devices on end-user performance.

Another capability is collaborative application mapping that simplifies and speeds up the mapping process by 50 to 60 percent for complex multi-tier applications and improves the accuracy of service impact and root cause analysis. The centralized management and administration capability provides centralized visibility into all of the application performance management data being collected and analyzed across the enterprise. A new scalable, unified administrative console makes it easier to deploy and manage multiple analyzers and collectors, while processing large volumes of performance data, from a single, centralized location. This reduces costs and streamlines efforts.

BMC Atrium is Service-Driven Architecture for Managing IT that reduces cost and minimizes risk by unifying data and processes from disparate IT management tools. BMC Atrium helps to reduce failed changes by 50 percent, reduce manual efforts to remediate server events by up to 90 percent, and eliminate 95 percent of manual effort to discover and map configuration items.

“The combination of Behavior Learning Engines and Application Performance Monitoring provide insight into problem detection, while avoiding complex configuration and tuning,” commented Jonah Kowall, research director at Gartner (News - Alert), Inc.

“The pairing of the end-user experience dimension of the Application Performance Management solution with the IT Operations Analytics technologies reduces the time to diagnose and resolve issues, while also providing visibility into usage and user interaction with the application estate,” Kowall adds.

“With this announcement, BMC is advancing application root cause analysis – extending operations teams’ ability to perform root cause analysis across all monitored assets,” states Ali Hedayati, vice president of End User Management Application Performance Management, BMC Software. “Using our analytics-based approach, organizations gain earlier and broader visibility into application performance from the real end-user perspective; resulting in a more proactive approach to application performance management, which ultimately helps operations teams identify and avoid potential problems with business-critical applications as they start to happen.”