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Carrefour EDI/B2B Flow Management Outsourced via Generix Group on Demand Platform

By Shamila Janakiraman
TMCnet Contributor

Carrefour Group has been outsourcing its international EDI/B2B flow management through Generix Group On Demand platform for a year now. Herve Thoumyre, CIO of Carrefour Group and Jean-Charles Deconninck, CEO of Generix Group provided a first assessment report to highlight the advantages.

According to officials, Carrefour Group launched a development plan and decided to overhaul its international EDI/B2B exchanges between its brands and its suppliers. The Generix solution has enabled about 20,000 suppliers across 14 countries to direct their EDI through the shared services platform, EdiConnect

In a release Herve Thoumyre, CIO of Carrefour Group, said, “The EdiConnect platform aligns tools operating across 14 countries in Asia, South America and Europe in which we operate, while meeting local needs. Volumes are very high: 20 000 suppliers and 400 trading partners are currently connected to EdiConnect. With such an annual traffic (60 million exchanged messages), the quality of our international data flow management is a corner stone of our performance.”

The EDI/B2B infrastructure served as part of the information system transformation program. This implementation resulted in an expansion of service availability, reduction in number of incidents, improvement in the speed of international EDI implementations and optimum services to customers around the world.

Generix Group specializes in SaaS (News - Alert) critical workflow management and serves several companies like Henkel, Galeries Lafayette, PepsiCo France, Kuehne and Nagel, Cora, Ferrero, or FNAC. Their Collaborative Supply Chain solutions comply with all specifications made by retailers dealing with multiple vendors and managing a multitude of listed products. Generix Group is the French leader in EDI/B2B data exchange solutions.

Jean-Charles Deconninck, Generix Group CEO, stated, “Our customers seek to reduce inventory levels and accelerate their products rotation. Every day, we deal with issues related to orders, inventory, deliveries, billing... areas that are much more effective with tasks automation. Carrefour Group is characterized by its high volume, the criticality of managed workflows, and the extremely tight processing times.”

The EdiConnect platform is kept up to date with new services. Recently it added connectors to support new banking protocols. SaaS creates a new era in which customers become services consumers and their loyalty depends on the quality of services delivered by a vendor, the effectiveness of the organization, and operational efficiencies.

As a SaaS provider it is imperative to execute organizational changes and alignment to serve all customer demands. Optimum (News - Alert) customer care ensures that a company can manage relationships in a positive tone with consumers, said Generix officials.