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TCN to Offer Cloud Based Call Center Technologies Via Flexible User Contracts

By Madhubanti Rudra
TMCnet Contributor

TCN Inc., a global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions, has recently announced that as a part of its policy of adherence to the cloud technology, the company will now be able to roll out more flexible user contract for its clients.

As a result of its adoption of cloud technology, the TCN clients can opt for completely on-demand contracts that do not set any limitation relating to minimum usages or expenditures or require a year commitment, TCN explained in a press release,.

TCN’s cloud-based call center technologies enable clients to access an entire suite of predictive dialing and automated voice messaging functionalities through internet.

The clients are free to use as much or as little of the technology as they need. In effect, clients are being allowed to lease the technology according to their requirements. This system does away with the need for maintaining in-house hardware and saves on the recurring expenditure associated with it.

TCN claimed that its pricing model is different from most lease arrangements as it requires the clients to only pay for as much of the technology as they use.

TCN VP of Operations and Client Services Al Tiatia compared TCN Cloud with the leasing of a Ferrari, which you can keep it in your garage and pay for it only when you use it

“The philosophy of the cloud is flexibility and scalability. Why abandon these virtues with inflexible contracts? There are business cycles. Plus, once you’re locked into a contract, your provider has every incentive to become complacent. TCN has to win our clients’ business every day,” Tiatia noted in a statement.

TCN’s flexibility in billing matches its technological flexibility and scalability, the company further added. The cloud model enables the users to add agents, change automated messages, integrate with internal software, and create sophisticated call campaigns in minutes.  TCN claimed that this cloud model enables very small businesses to afford the same technology that Fortune 500 companies utilize.

A couple of months back, TCN released its Preview Dialing functionality. Preview Dialing enables call agents to view the call history of the customer being dialed before connecting the call.

This functionality improves the quality of the agent-customer interaction and a call center's ability to comply with all state and federal laws, the company claimed in an earlier press release.