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ServiceSource Unveils New Analytics Cloud

By Nathesh
TMCnet Contributor

ServiceSource, a provider of solutions for service revenue management, asserted that its new Analytics Cloud application is capable of helping companies realize powerful insight into their entire ecosystem of recurring service revenue.

According to ServiceSource, the Analytics Cloud is a performance management and reporting application that provides a level of responsiveness, detailed reporting and control that most organizations simply do not have the internal resources or technology to replicate. Using this cloud application user can have secure instant access to their account info from any location.

Built within it are a repository of standard and custom-built reports and an executive dashboard that provide up-to-date transaction status and inform clients on progress against established quarterly goals.

Pitney Bowes Business Insight (News - Alert) asserted that for them customer satisfaction and loyalty is core to their overall business success, and a leading indicator of that success is directly correlated to their support renewal rates. The new ServiceSource Analytics Cloud has enabled them to achieve clear, real-time global visibility into customer behavior regarding renewals, all from a powerful and easy to use cloud application.

Officials with ServiceSource remarked that they are thrilled to bring the Fall 2011 Release of the Analytics Cloud to customer base and partners. It is no longer acceptable to be 'good enough' when it comes to tracking, analyzing, optimizing and sharing recurring revenue data across the renewals ecosystem. The Analytics Cloud brings 21^st century technology and a consumer-grade experience to service revenue management analytics and facilitates greater insights and actions into the most critical points of the renewals process. It also provides a foundation for ServiceSource to launch and monetize future advanced reporting capabilities.

Some of the features of the new solution are: customized view by user role; centralized repository of all reports; anytime access to performance; archive of historical results; SSL-encrypted and password protected; and more.