Call Center Software Featured Article

CedarCrestone Releases 2011--2012 HR Systems Survey White Paper, 14th Annual Edition

By Sujata Garud
TMCnet Contributor

CedarCrestone recently released the 2011--2012 HR Systems Survey White Paper (News - Alert), which is available for download on the research website. The research notes an overall growth of 10 percent between 2010 and 2011 across the 40+ applications it tracks. The white paper reveals the forward-looking strength of this market with the strongest growth both for today and the next three years.

The survey received response from over 700 organizations worldwide, representing over 18 million employees, providing a benchmark of worldwide HR technology adoption and the value achieved from their use. The whitepaper released covers adoption, deployment options, vendor outlooks, expenditures, and value achieved for certain categories of applications.

TheCedarCrestone whitepaper survey had various findings and recommendations that includes the top initiative organizations work on business process improvements, such as process standardization, where and when it makes sense. The survey also points out that the top quartile of organizations that have more automation outperform those with less on all measures. The survey states that the Software as a service (SaaS (News - Alert)) as a deployment option met last year's overall forecasted growth and will continue that growth. It also mentions that the Service delivery technologies started organizations on a path to automation resulting in administrative cost savings, although not all industries benefit from the same approach.

The whitepaper survey also states that the talent management and business intelligence technologies adoption are linked to significant impacts on key business outcomes (sales and profit per employee). It recommends the workforce management technologies, particularly in healthcare and retail and also competency management as a foundation for talent management activities.

CedarCrestone was recently in the news when it announced the closing of its sale to Golden Gate Capital, a global private equity firm based in San Francisco. Terms of the transaction were not disclosed.

Sujata Garud is a TMCnet freelancer with three years of writing/editing experience and two years of market research experience. As an editor she has covered the IT, electronics, banking, pharma, construction, mining and healthcare industries. To see more of her articles, please visit her columnist page.

Edited by Rich Steeves