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Foregenix and Semafone Join Hands to Enhance PCI DSS Compliance for Call Centers

By Calvin Azuri
TMCnet Contributor

Semafone, global provider of secure voice transaction system, and Foregenix, information security specialist, announced the setting up a new strategic partnership to help improve PCI (News - Alert) DSS compliance within call center environments.

In a release, Graham Thompson, sales and marketing director at Semafone, said, "We're delighted to be working with Foregenix to help customers ease the burden of PCI compliance. The partnership will enable businesses to remove cardholder data from their call centres, resulting in significant fraud reduction, PCI scope and associated costs".

The security voice transaction system from Semafone makes it easy for customers to enter data using the keypad on their telephone themselves instead of giving out the information verbally over the phone to the call center agent. This prevents eatery of cardholder data into the call center environment.

Foregenix developed its innovative FScout, cardholder data discovery solution, to enable the identification on unprotected "rogue" cardholder data within the business systems of call center clients. After the data has been identified, the solution allows the client to either secure the data or to securely remove it from the system. The solution also enables clients to continue monitoring of their business systems to ensure that no other rogue data finds its way into the system.

The partnership between Semafone and Foregenix will enable Semafone to secure future transactions by restricting the entry of cardholder data into the call center environment. The FScout solution will empower call centres to identify and keep a track of historic cardholder data which is stored on their system at all times. This will help in eliminating entry of unprotected cardholder data and help call canters ensure PCI DSS compliance.

Benjamin Hosack, director at Foregenix, said that, "As the global leader in secure voice transaction solutions, Semafone offers its clients a significant improvement in security within their call centre environment from a PCI DSS perspective. Combined with our market-leading FScout solution, call centres now have the ability to protect future transactions, while being confident that any residual or leaked unprotected cardholder data is identified through FScout's persistent monitoring. The partnership will provide our mutual clients with the peace of mind and assurance that their data is protected, while also providing a clear return on investment."