Call Center Software Featured Article

Telogis Intros Advanced SaaS Work Order Management Platform

By Anamika Singh
TMCnet Contributor

Telogis (News - Alert) Inc., a platform for location intelligence, introduces Telogis Progression, a new Software-as-a-Service (SaaS) work order management platform that allows real-time job creation, tracking, routing, dispatching, customer service notifications, route compliance reporting, job completion reporting, real-time traffic conditions and a rich interface to existing ERP systems.

This advanced SaaS (News - Alert) work order management platform is available in three distinct offerings, Progression, Progression Pro and Progression Enterprise.

The platform provides a smarter, more efficient way to manage users’ mobile resources. It helps stay in control no matter where the user is, and how many mobile resources they manage. This is to make optimized business decisions to reduce carbon footprint, reduce costs, save time and improve service levels and asset utilization. It merges all the operations on to a single, powerful, yet easy-to-use, SaaS platform.

The advanced SaaS work order management platform features include; Job Clustering Overview; Minimize Route Deviation; Customer Service Notifications; InSight Real-time Alerts;Live Traffic Routing; Real-time Plan Monitoring; Emergency Job Dispatch; Existing ERP Software Integration; Informed Dispatch & Satellite Imagery; Custom Job Type Definition; Job Compliance Management; and Territory Management Tools.

"Telogis Progression will revolutionize the way service organizations coordinate their mobile resources to ensure customer satisfaction while simultaneously protecting their bottom line," stated Newth Morris, president, Telogis Progression.

"This new SaaS solution provides the greatest visibility into the real-time workings of field staff and gives business owners a dynamic tool to ensure that each system is working together to guarantee the fastest, most efficient and accurate performance in the field," Morris adds.

The system works with existing ERP and CRM systems, as well as order management, outage management and preventive maintenance packages to fully optimize mobile resource planning.

Telogis Progression seamlessly integrates with the Telogis Route multi-vehicle route optimization system, Telogis Fleet GPS fleet management system, and Telogis Mobile handheld application to provide end-to-end enterprise platform for strategic and dynamic routing, real-time work order management, telematics and mobile integration on a single.

"In order to accomplish the same with any other vendor, a company would have to contract with three vendors and a systems integrator to put the pieces together," continues Morris. "We do it all with one platform, and we leverage the strength of each individual piece to create a strong, reliable platform that helps drive each customer's business and ensure customer satisfaction."

Additional key features are: visualization, which allows users to view jobs on a map with clusters, view routes on a map, and view job status updates as a list and Gantt chart; a dispatch center, which allows users to add, delete, edit jobs; detailed work order management; real-time InSight alerts; closed loop customer notifications that alerts customers to estimated time of arrival, start times and job completion; and planned vs. actual reporting.