Call Center Software Featured Article

HireIQ Aids Companies in Seasonal Hiring Process

By Raju Shanbhag
TMCnet Contributor

HireIQ Solutions has announced that the company is expecting an increase in customer service hiring for the 2011 holiday season. The company offers various tools that make the process of interviewing easy and efficient.

Through the use of media-rich web and voice response technologies, HireIQ streamlines the initial telephone screening process. Designed to test the applicant's customer service and communication skills, the company's flagship product, InterviewPlus, leads an applicant through a series of text-based and voice response questions. InterviewPlus allows applicants to complete their interviews when it is convenient for them and stores their responses for a recruiter to evaluate later and is a web-based application, the company stated in a press release.

“A customer's first and lasting impression of a company is formed by its customer service employees," said Joe Gruca, chief executive officer of HireIQ. "In today's highly competitive job market, hearing the voice of the applicant and quickly assessing his or her communication and customer service skills is of paramount importance. InterviewPlus can help hiring companies find those candidates with superior communication skills more effectively and efficiently than the recruiter-led telephone screening methods that are normally used.”

Effectively expanding the reach of a company's recruiting team, InterviewPlus is "always on," which means applicants can complete their interviews during non-working hours. This ability will come handy as according to a leading outsourcing firm, Challenger, Gray and Christmas, retailers are expected to add between 550,000 and 650,000 jobs this holiday season.

Recently, the company announced the appointment of Kevin Hegebarth to the role of vice president of marketing and product management. Hegebarth brings with him more than 25 years of marketing, product management, and strategic development experience. Hegebarth’s responsibilities will include: executing marketing plans that will raise brand awareness, increasing HireIQ’s market profile, and accelerating the sales process. HireIQ’s hiring optimization solutions help companies increase the effectiveness and efficiency of the hiring process.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.