Call Center Software Featured Article

Metrix Unveils Metrix 5.3

By Raju Shanbhag
TMCnet Contributor

Offering improved features that help companies increase call center productivity and service business profitabilityMetrix, LLC , a field service software company, has announced the availability of its latest service automation software release, Metrix 5.3.

The 5.3 release features a powerful set of new capabilities that make Metrix easier to use and more powerful than ever before, the company claims.

The new release of Metrix Service offers a variety of additional features such as real-time dashboard of key performance indicators; resource planning and shift scheduling for field workforce; GPS location mapping and dispatch of closest technician; an easy-to-use wizard for creation of reports on-the-fly; and escalations Queue – for rapid issue resolution and approvals, the company has stated.

“Metrix customers spearheaded this product release and already implemented many of these enhancements with significant payback,” said Tom Bowe, VP Engineering of Metrix in a company press release. “For example, the ability to process a credit card immediately after booking an appointment has improved customer cash flow and reduced the number of reschedules.”

Through intelligent question and answer, Metrix 5.3, the Call Center Wizard, increases ease and consistency of data capture on incoming service requests. This step-by-step guide helps service agents capture caller details, select the right parts, schedule appointments and collect payments up front. Available as an enterprise or cloud-based platform, Metrix creates full suite software applications for field service, scheduling, warranty management, reverse logistics and mobile solutions, the company stated in a press release.

Recently, the company announced its listing as a Champion, scoring 4 out of 4 for most evaluation criteria and offering excellent value with a strong market presence in Info-Tech Research Group’s Field Service Automation Vendor Landscape Report. The Info-Tech Vendor Landscape Report is designed for IT and business leaders planning to implement field service automation. Its research is aimed at helping companies understand trends and current issues, evaluate field service automation vendors, and arrive at an implementation strategy.

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