Call Center Software Featured Article

vConnect Selects Drishti's Ameyo Call Center Software

By Carolyn J Dawson
TMCnet Contributor

vConnect has selected the Drishti’s award-winning communication suite, Ameyo as their customer interactions management tool. An announcement in this regard has been made by Drishti Soft Solutions. vConnect is the first phone-based directory services in Nigeria.

For complete customer interaction management, vConnect was looking at advanced automation. Apart from consolidating customer care processes, Ameyo has helped vConnect create new business opportunities. vConnect has achieved unprecedented business expansion and efficiency by transcending from the existing disparate business applications to a more homogenous contact center technology.

In a release, Deepankar Rustagi, General Manager at vConnect said, "Within a few months of business operations using Ameyo, we have expanded to over 35 percent. The number of calls received per day has increased rapidly and Ameyo has proved to be very effective in managing them all."

According to Rustagi, customer calls can be now answered more adeptly by the customer service representatives. This is due to the prompt availability of information through Ameyo interfaces. Real-time performance analysis and tools are provided by the solution. The company is therefore empowered to manage its resources for better productivity, added Rustagi.

Prompt and reliable service can make a difference for services like vConnect. The value add provided by Ameyo is responsible for the popularity gained by vConnect info line. Easy and quick integrations with third party applications are possible with the flexible architecture of Ameyo. Rapid information management is also enabled with the integration of the CRM, Database and telephony components to a single platform.

The initial investments were also saved as the solution utilized all existing business systems including a PBX (News - Alert). vConnect has now graduated from emerging services to market-accepted stage. vConnect will be able to further expand their business with the support from Ameyo in the form of a scalable and reliable technology base.

The largest information service provider, vConnect is also the top local search engine in Nigeria. Easy and quick tele-search mechanism is provided by vConnect. In order to carve out a niche in the segment, the company has employed latest technology infrastructure. Further information on vConnect is available at www.vconnect.com.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.