Call Center Software Featured Article

Netop Launches Netop Live Guide Basic

By Nathesh
TMCnet Contributor

Netop, a developer of software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data, asserted that the newly launched Netop Live Guide Basic is capable of enabling SMBs to change their online customer experience with a live chat solution that maximizes online sales, brings down customer service costs and enhances customer satisfaction at an affordable price.

According to the company, the Netop Live Guide is the live chat solution that offers businesses a wide range of personal communication features on their websites including two-way text, audio and video chat. Users can easily engage in a live, real-time dialogue between their company and visitors to their website. Live Guide’s full feature set, advanced reporting capability and operator interface are designed for usability and efficiency, resulting in increased conversion rates, lower service costs and improved customer satisfaction.

Some of the live chat features integrated into the new solution are: click-to-chat; audio/video and proactive chat; email and social media; co-browsing; customer intelligence; prepared responses; comprehensive reporting; advanced routing and workflow; stored history and logs; and more.

The company claimed that it is easier for a business to deliver great service online at lower costs with the help of Live Guide. Customers will get their queries addressed immediately without any waiting time and the companies can handle multiple inquiries at once for significantly less than traditional phone calls and email responses. Also it is easy to get started with Live Guide since there is nothing to download or install.

Netop explained that at the core of Netop Live Guide Basic is a complete, two-way text chat solution that is easy to use and efficient to operate. For customers with more advanced live chat needs, the full-featured version of Netop Live Guide offers the same core capabilities as the basic version but has a range of added functionality.

The company added that the standard version of Netop Live Guide is available at $89 per month, per operator, with significant discounts available for large installations, while the basic version starts at $39 per month.

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