Call Center Software Featured Article
Microland Inks Deal with Zyrion for Remote Infrastructure Monitoring and Datacenter Management
Microland, a provider of IT infrastructure services, has implemented Zyrion's Traverse software for monitoring the network, server and applications infrastructure of its managed services customers.
Zyrion is a provider of integrated Business Service Management and IT Performance Monitoring Software for mission-critical, distributed, and complex IT environments. Zyrion Traverse is an integrated IT Infrastructure Monitoring and Business Service Management software solution offering real-time, correlated, end-to-end, service-oriented views of the performance of the entire IT infrastructure -- networks, servers, applications, databases, storage, power, environmental and cloud.
"Microland pioneered the concept of remote infrastructure management, and required a more advanced monitoring solution to supports its enhanced service offerings," Vikas Aggarwal, chief executive officer of Zyrion said in a press release.
"Our Traverse software platform will enable Microland to deliver more sophisticated value added services, driving higher-levels of service adoption and customer satisfaction," Aggarwal added.
According to Zyrion, its Traverse Business Service Containers tie together performance metrics from IT components to monitor and verify the performance of dependent services. Traverse's patented distributed database architecture is noted to be massively scalable, and Traverse provides an open, extensible API and plug-in framework.
"Zyrion Traverse is one of the several monitoring systems that we leverage while providing support to our customers. What we like about this solution is that it is a complete Business Service Management System and fits very well with 'Microland SmartCenterSM,' our unique service automation platform. Besides, Traverse also strengthens our enterprise monitoring framework," Rahul Vilas Ghodke, head of Automation and Transition Services said in a statement.
Microland has been offering a comprehensive range of services to clients across the globe, including advanced remote infrastructure management solutions. Microland has its operations hub in India with global presence across the USA, UK and the Middle East.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Meenakshi Shankar is a TMCnet contributor. To read more of her articles, please visit her columnist page.
Edited by Rich Steeves

TMCnet LOGIN
Webinars






