Call Center Software Featured Article

Microsoft Dynamics CRM Integration Provided by MDLsolutions

By Carolyn J Dawson
TMCnet Contributor

A predictive dialer call center software solution is provided by MDLsolutions (News - Alert) in collaboration with 3CX to satisfy call center affordability needs. High quality, highly scalable VoIP solutions are provided by MDLsolutions. The reliable solution provides an array of features and true voice quality. Available at affordable prices, these solutions are also provided world class customer service.

The predictive dialer from MDLsolutions can be fully integrated with Microsoft (News - Alert) Dynamics CRM 2011 platforms. A free download demo trial opportunity is presented to call centers. The call centers are provided the option to try the solution for 45 days before purchasing the solution. Productivity in call centers can be increased with the predictive dialer. 

According to Michael Langman, co-founder of MDLsolutions, a call center’s cost of deploying complex, and normally expensive, PBX (News - Alert) and Predictive Dialer systems can be now reduced with MDLsolutions.

In a release, Langman said, “With the MDLsolutions affordable Predictive Dialer solution that is now able to fully integrate with CRM software such as MS Dynamics CRM 2011; the Call Center has a reliable, accurate reporting, agent monitoring, and recording software tool – at an aggressively cost effective price intended to competitively reduce system expenses. The cost saving is immediate- not some time in the near or distant future.”

An actual customer-user was quoted that the criteria they were looking for has been delivered by MDLsolutions.

Free remote setup and customized configuration support is provided by MDLsolutions for its call center solutions.  2 Windows PCs with IP PBX and Predictive Dialer is the minimum hardware requirement for the solution. Alternatively, call centers can have 1 Windows PC running VirtualBox, and one Windows PC for each agent running on a network. The switch-supported network should have internet or VoIP connectivity.

For $3928.00, 16 agents can use the solution. The solution will include 3CX IP PBX, Predictive Dialer with MS Dynamics CRM 2011 integration, and Agent Interface. The MDLsolutions’ solution can easily integrate with 3CX Phone (News - Alert) System.

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